ARCHIVE: Wednesday, January 19, 2011: 8 Keys to Resolving Conflict at Work (and Everywhere, All the Time)

Webinar by Diana Mercer on 01/19/11 • 542 reads • ShareThis
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video/x-ms-wmv icon2011-01-19 16.02 8 Keys to Resolving Conflict At Work _and Everywhere_ All the Time_.wmv

Diana Mercer’s revolutionary 8 Keys to Resolving Conflict work everywhere, on everyone, even when nobody else cooperates.

Some of the life-changing skills you’ll learn include:

  • How being hard on the problem and not on the people creates an incentive for everyone to cooperate in finding a solution
  • How holding awkward, real-time conversations is more valuable than waiting until the horse is out of the barn.

Participants will learn how to manage and diffuse conflict in the workplace, at home, and in the community. Mercer’s humorous, interactive presentation style makes these simple keys memorable and fun.

To download a pdf of this webinar presentation, click here.

This webinar will be conducted by M3 Awardee Diana Mercer, Attorney-Mediator and the founder of Peace Talks Mediation Services, www.peace-talks.com.